You can ask us to delete your Pilates.Online account, and the personal information connected to it, at any time. This page explains how to make a request, what we delete, what we keep, and how long it takes. It is a summary of our Privacy Policy; if anything here differs from the Privacy Policy, the Privacy Policy applies.
1. How to Request Deletion
Email privacy@pilates.online with the subject line "Delete my account". Please send it from the email address registered to your account, so we can match it to your account.
Or, in the app, go to Profile → Membership → Delete Account and confirm twice. Your request is sent to us securely from your signed-in account.
Paid subscription? If you have an active paid subscription, please also cancel it (see Section 2.4 of our Terms of Service) so that you are not billed again.
2. What Happens Next
A member of our team handles every deletion request personally. Before we delete anything, we will confirm the request with you by email, using the address registered to your account. Once confirmed, we carry out the deletion.
3. What We Delete
- We remove your personal information from our active systems within 30 days of your request.
- Your profile photo, if you added one, is deleted when we carry out the deletion; it is not restored if you recover your account within the 30-day window.
4. What We Keep, and For How Long
- A 30-day recovery window: We keep your account data for 30 days after your deletion request, so your account can be recovered if the request was made by mistake. Contact us within that time if you change your mind.
- Records we must keep: We retain some records for up to 15 years, as required to comply with legal obligations, resolve disputes, and enforce our agreements (in accordance with applicable statutes of limitations).
- After that: Once the retention period ends, this data is either securely deleted or anonymised for aggregate analytics (such as understanding long-term trends), so it no longer identifies you.
Full details are in Section 7 (Data Retention) of our Privacy Policy.
5. How Long It Takes
We respond to all deletion requests within 30 days, and remove your personal information from our active systems within 30 days of your request.
6. Questions
If you have any questions about deleting your account or your data, contact us at privacy@pilates.online.